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Can I request edits to a template after purchase?Absolutely. One round of edits is usually included for minor adjustments. For more extensive changes, we offer add-on customization at an additional fee.
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What’s your refund or return policy?Due to the custom nature of our work, all sales are final. However, if there’s an issue with your order, reach out within 48 hours and we’ll make it right.
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How far in advance should I book custom services?Ideally, 3–4 weeks before your event, especially for printed orders. Rush orders may be accommodated depending on availability.
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What types of events do you design for?We specialize in modern milestone celebrations—bridal showers, bachelorettes, engagement parties, birthdays, and curated gatherings. If you’re planning a celebration with details that matter, you’re in the right place.
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Do you offer full event planning or just design?We’re all about the in-betweens: the creative, branding, and design details that bring the experience to life. We don’t offer on-ground planning, but we’ll collaborate closely with you (or your planner) to make sure everything looks and feels cohesive.
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What’s included in ‘event branding’?Think of it as your celebration’s visual language—from invitations and signage to menus, games, and party favors. We develop cohesive design concepts that carry through every touchpoint.
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Can I personalize a product from the shop?Yes! Most of our semi-custom templates offer basic personalization (like name, location, or event date). If you're looking for something more tailored, head to our Customize page and fill out the form—we’d love to dream it up with you.
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How does the customization process work?It starts with a quick form to gather your ideas, timeline, and inspiration. From there, we’ll set up a call or email consult to refine the direction. Once confirmed, we create, proof, and ship—or send digital files, depending on your order.
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What if I want a completely custom design?That’s our favorite kind. From bachelorette themes to bridal brunches, we love crafting details that are uniquely you. Just fill out the form under the Customize section, and we’ll take it from there.
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Do you offer printed and digital versions?Yes! Many of our products are available in both printed and digital formats. If you’re someone who prefers to send out invitations via WhatsApp, email, or a shared link, the digital-only option is a great fit—and a more affordable one too. It’s quick, convenient, and perfect for casual or last-minute celebrations. Printed options are ideal if you're looking for something tactile and keepsake-worthy—we’ve got both covered.
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When will I receive my order?Digital files are typically delivered within 1-2 business days. Printed items may take 5–10 business days depending on complexity and location. Custom orders follow a project timeline, which we’ll share during the initial consult.
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Do you ship internationally?We’re happy to work with you on a case-by-case basis for international orders. Digital files are available worldwide.
Questions? We've got you!

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